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What is Cloud Communication?
Phone systems and landline in a SaaS environment: Known as UCaaS (Unified Communications as a Service) – UcaaS is a wholistic communications service that is driven by software where typically a PBX on premise system is moved into a SaaS model. Customers will receive additions as a per user per license model that include:
1. Desk phone hardware (optional)
2. Computer desktop and mobile softphone applications: allows individuals to be mobile and out of the office and receive calls to the users’ direct desk phone extension via applications for mobile and desktops.
3. Licenses include softphone, Desk Phone, Voice Conferencing, Video Conference, Desktop Sharing, Instant Messaging and many more
RingCentral
RingCentral is a leading provider of unified communications (message, video, phone), customer engagement, and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows.
Microsoft Teams
Turn your Microsoft Teams into a powerful cloud-based phone system. Give your all your users the ability to work from anywhere with the best of Microsoft’s cloud collaboration tools. Backed by a quality, network and expertise of Horizon ICT.
